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🔹 L2: IT Support Engineer (The Troubleshooter)

路 Focus: Technical Resolution & System Repair

 路 Key Functions:

 路 Deep Dive: Addresses escalated OS and software failures.

 路 Connectivity: Resolves network issues (IP conflicts, DNS errors).

 路 Hardware: Offers hands-on repair and replacement assistance.

 路 Configuration: Executes system configurations and software deployments.

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